Key Issues Identified IM And KM Against The Literature Essay

Key Issues Identified IM And KM Against The Literature - Essay Example They should be aware of customer’s needs in order to provide information in a cost-effective manner. The changes in information requirements are closely knitted with specific changes occurring in the user environment. This kind of environmental conditions comprises of the broader environment or immediate work environment. Information requirements basically change with variations witnessed in the received information. This ultimately results in new information needs or elimination of previous needs. The degree of information relevancy is dependent on the ultimate user. This indicates an individual’s interpretative and subjective response towards information. It is all about making the sensible interpretation of obtained information and then efficiently incorporating it into the knowledge base. Information manager is solely responsible for analysing the wide range of information requirements. It is a recurrent mechanism, where feedback obtained after providing information is used for enhancing organisational functions. Information lifecycle Information life cycle to the certain extent is similar to records management. The document lifecycle can be regarded as a critical component of records management. There are certain factors which are embedded within document control such as creation and record design, authorization, identification, circulation, validation, verification, backup procedures, destruction and retention schedules. This kind of lifecycle of records is expected to vary from one organisation to another.

Customer Relationship Management (CRM) Essay Example | Topics and Well Written Essays - 3250 words

Customer Relationship Management (CRM) - Essay Example It is achieved when a company is able to provide similar benefits as their competitors but at a lesser cost, or deliver benefits that are better than those of the competing products. The two types of competitive advantage therefore are cost advantage, which offers lower cost and differentiation advantage, which offers better benefits. Competitive advantage helps the company gain higher profits and aids it in creating superior or excellent value for its customers. Companies offer products to customers with the aim of continuous and growing patronage and positive feedback directed to possible customers. They aspire to maintain a solid customer base while aiming to increase that number by active marketing and selling of the products. Products may be classified into different kinds. Products may be physical objects or tangible goods, people, services, ideas or concepts, places, organizations and activities. All these material and non-material products are offered by the companies to their existing and prospective customers with the promise that the customers will benefit from their products in greater ways than if they support the competition. In order for the companies to offer the appropriate products to specific customers, they have to first identify the needs and wants of the customers. No two customers are exactly alike in their preferences. Each person differs from another. Focusing on the individual needs and wants of a multitude of customers is not feasible and practical fro companies. The cost will be too much to handle. The strategy used is to segment or group customers into clusters. Members of clusters share common characteristics which may be concluded as leaning towards a support, need or want of specific products. This way companies may determine the approaches they need to apply for specific customer groups or clusters. Aside from the actual selling techniques of companies, marketing strategies propel organizations to higher profits and bigger market share. According to the American Marketing Association, "Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders" (AMA Adopts New Definition of Marketing). Marketing revolves around the theory that customers use a product or a service because they have a need or a want for it or the product offers a perceived benefit. Thus, determining the actual needs of customers is the very basic strategy for marketing. Markets today are very competitive in that the players more often than not have products of the same quality and similar sales and marketing strategies. This homogenous quality of markets makes it difficult for customers to choose a preferred company and establish loyalty with that company. Since the kinds and qualities of products are similar, prices of goods and services are often at the same level. Same levels of pricing do not give the companies cost advantage, so they resort to gaining differentiation advantage. They gain differentiation advantage by the provision of excellent customer service which translates to customer loyalty and creation of customer value. Customer Relationship Management is a vital element in the provision of

Economic Impact of the Indonesian Mineral Law

Economic Impact of the Indonesian Mineral Law Abstract Raw mineral ores is one of excellence natural product in Indonesia. For many years, the mineral mining company in Indonesia can export raw mineral ores directly over the world. A new mining law mandates the mining company to process the ores domestically then export its product. The government purpose is to increase value added of the mineral ores and creates domestic industry activity. The problem arises since there are only few smelters which ready to process the mineral ores. In short run, this new law has a negative impact to mineral export activity and GDP growth become slower. 1 Introduction Indonesia is one of rich countries with abundant mineral resource. Bauxite, copper, gold, nickel and tin are Indonesia’s excellence mineral resource export product. This mineral ores are spread over in Indonesia region, mostly in Kalimantan Island, Papua Island, Sumatra Island and Sulawesi Island. The latest report of U.S. Geological Survey (USGS) mentions the estimation of bauxite reserves in Indonesia is 1,000,000 metric ton, ranked Indonesia in 6th of biggest bauxite reserves in the world. Meanwhile the reserve of Indonesia’s copper is 28,000 metric ton, the 8th largest in the world. Gold reserve is 3,000 metric ton, placed in 5th largest reserves in the world. Other Indonesia resources, nickel and tin are estimated 3,900,000 and 800,000 metric ton reserved beneath the earth. Indonesia’s nickel is 6th largest deposit and tin reserve ranked this country at 2nd position in the world (USGS, 2014). Figure 1.Production per year its reserves (bauxite, nickel, tin) (source: USGS, 2014) Figure 2.Production per year its reserves (copper, gold) (source: USGS, 2014) These generous resources are being used by Indonesian government to add national income by export the mineral ores to foreign country. Since 1967, Indonesian government attracts foreign company to invest in mining sector. To regulate the Foreign Direct Investment (FDI) in mining sector, the government had been issued several mining law which has revised over the time. Since then, the mining sector is become favorite among foreign investor (Bhasin Venkataramany, 2007). These mining activities contribute to Indonesia’s Gross Domestic Product (GDP). Together with oil gas and quarrying, mining sector accounted with 7% in real GDP at 2012 (at constant prices). Even though this sector does not contribute more in contrary with another natural resource e.g.: agriculture, livestock, forestry and fishery with 12% contribution in GDP, mineral sector still contribute USD 61.3 billion in Indonesia’s total GDP of USD 875.72 billion Figure 3. Indonesia GDP 2012 at constant prices (source: Central Bureau of Statistics) 2 Indonesia New Mining Law After spending almost four years discussion in the House of Representatives, on 16th December of 2008 the parliament members agreed a new mining law, replacing old mining law which had been applied almost 40 years. This new mining law officially signed by the president on January 2009 and the law is known as Law No.4/2009 Concerning Mineral and Coal Mining (Syahrir, Bongaerts, Drebenstedt, 2013). The government’s purpose to implement this new mining law is not only regulates the contract term for foreign investor company and obligate them to have a mining license, but also better environment and increasing added value of mineral resources (Syahrir et al., 2013). In order to protect the environment area which affected by mining operation, the new mining law also regulate the mining company to keep the environment and ensure them to fulfill the minimum requirement of environmental standard operational based on their level of license. Beside the environment purpose, the new law also regulates the company to undertake domestic processing. The Law no.4/ 2009, Chapter XIII, article 102 and 103 stated: Article 102 The holders of Mining Business License (IUP) and Special Mining Business License (IUPK) shall increase the added value of mineral and/or coal resources in carrying out mining, processing and purification activities as well as in making use mineral and coal. Article 103 The holders of Mining Business License (IUP) and Special Mining Business License (IUPK) for operational production shall process and purify output of the domestic mining. The holders of IUP and IUPK as referred to in paragraph (1) can process and purify the mining output from others holders of IUP and IUPK. Further provisions on the need to increase the added value as referred to in Article 102 as well as on the processing and purification as referred to in paragraph (2) are to be provided for in government regulation. Furthermore, the Ministry of Energy and Mineral Resource (MoEMR) also issued a regulation no.34/2009 in order to control production and export of mining product. This is reflected from article 5 MoEMR no.34/2009 which stated: The Mining Company as cited in Article 3 paragraph (1) shall be allowed to export the mineral or coal as long as it is capable of fulfilling a Minimal Percentage of Mineral Sale or Minimal Percentage of Coal Sale. This policy issued as government want to ensure the supply for increasing domestic demand. With this Ministry Regulation, the company may export their production, but is encouraged to fulfill domestic demand which calculated by Domestic Market Obligation (DMO) (PricewaterhouseCoopers, 2012). Despite this new mining law was signed on five years ago in 2009; the effect will be enforced on 12 January 2014. Therefore, after 12 January 2014 the mining company cannot export mineral unprocessed. This situation is totally different when in the old mining rules regime[1], the mining company still allowed to shipping the mineral ores directly to their buyer; industrial countries, such as: China, Japan, EU countries and United States. At that time the mineral ores are exported and then processed by the buyer in order to add the value of ores product. Later, Indonesia’s industry sector will import the metal product to supply their production (Syahrir et al., 2013). For example: Indonesia shipyard industries have to import steel from China where the China’s steel plant produced steel from Indonesia’s iron ores. Based on this situation, the idea of adding value to mineral resource in Indonesia came to surface. And later the President of Indonesia Republic signed it as the new mining law. This law and regulation will close the mining company’s curtain to export the mineral resources directly to the buyer unless the mineral is processed domestically. 3 The Lack Preparation of Mineral Refinery Sector After the new law has been signed on December 2009, the mineral resources have to be processed or extracted in domestic smelter or extractor. In the other hand there are only three available mining refinery in Indonesia by 2012: PT Aneka Tambang, PT Indonesia Asahan Aluminium and PT Smelting (Hogan Lovells, 2012). After another regulation MoEMR reg. no.7/2012 come into force to mandate the mining companies to increasing the value through mineral processing, some mining company are intended to invest smelter in Indonesia which are: PT Vale Indonesia, PT Freeport Indonesia, PT Newmont Nusa Tenggara, PT Weda Bay Nickel, PT Jogja Magasa Iron and PT Agincourt Resources. Those mining companies should build mining refinery in order to comply the law even though they are facing uncertainty condition to build a smelter caused by unrealistic deadlines and unclear concept of Contract of Work (CoW) (McBeth, 2014). Indonesia’s inconsistence policy and high risk investment made the companies considering build a smelter are decreasing (Jensen Burton, 2014). This unprepared mineral refinery industry to anticipate the new mining law is being unhealthy to Indonesian mining sector as their ore cannot be shipped. Fortunately, the government already received several refinery plant proposals coming from domestic investor and foreign investor. However only three are expected to start the project this year with takes at least 5 years to complete (Jensen Burton, 2014). 4 The Effect of Mineral Law As mentioned above, there is some increasing amount of mineral ores in mining companies’ stock pile as it cannot be shipped over the world. After the new mining law has been applied, the export activity especially in mining sector is decrease which can be shown by following figure: Figure 4.Export of Mineral Ores (source: Ministry of Trade) The figures describing the export of mineral ores; especially: tin, copper, nickel and aluminum. After the new law has been signed, the mining companies start to boost the production in order to add extra revenue before they could not export the ores unprocessed. When the MoEMR no.7/2012 released to mandate them to increasing mineral value added, they start to slow down the production as they cannot export directly to their buyer. Table 1.GDP growth quarterly at constant price (source: Central Bureau of Statistics) This condition also affecting Indonesia’s GDP growth as the mineral trade also contribute to Indonesia GDP as shown in previous table. From nine sectors of GDP contributor, only mining and quarry sector which decrease consecutively in 1st quarter and 2nd quarter of 2014. Throughout the first quarter of this year, the value-added mining and quarrying decreased about 0.38% when compared with last year in the same quarter. If calculated based on constant 2000 prices, the value added produced by the sector in the first quarter of 2014 was only Rp 48.2 trillion. The figure is lower than the first quarter of 2013 amounted to Rp 48.4 trillion and fourth quarter 2013 amounted to Rp 50 trillion (Central Bureau of Statistics, 2014). However, in the trade, export of coal only US $ 5.63 billion, down 13.29% compared to the first quarter of 2013 amounted to US $ 6.49 billion. In fact, coal became the biggest contributor to non-oil exports. So that the growth of exports to the first quarter of 2014 GDP is minus 0.78% (Central Bureau of Statistics, 2014) 5 Conclusion In the short run, the result of new mining law is negative to mining trade activity and to national income growth. In the long run after the smelter built, the mining sector will increase again and the domestic industry also growth since the mineral ores should be processed domestically. As the result, in the long term this law will lead greater national income growth. Literature References: Bhasin, B., Venkataramany, S. (2007). Mining Law and Policy: Replacing the â€Å" Contract of Work † System in Indonesia Mining Law and Policy: Replacing the â€Å" Contract of Work † System in Indonesia, 1–16. Central Bureau of Statistics. (2014). Pertumbuhan Ekonomi Indonesia Triwulan II-2014, (63). Gandataruna, K., Haymon, K. (2011). A Dream Denied? Mining Legislation and The Constitution in Indonesia. Bulletin of Indonesian Economic Studies, 47(2), 221–231. doi:10.1080/00074918.2011.585951 Hogan Lovells. (2012). Investment in Indonesia ’ s Mineral Refining and Processing Sector: Value-added Regulations and Industrial Policy, (July). Jensen, F., Burton, M. (2014). As smelters weigh cost, Indonesia’s ore export ban may backfire. Retrieved December 11, 2014, from http://www.reuters.com/article/2014/01/27/indonesia-minerals-smelters-idUSL3N0KY20P20140127 McBeth, J. (2014). How to kill an industry in Indonesia. Retrieved December 11, 2014, from http://www.atimes.com/atimes/Southeast_Asia/SEA-01-100214.html PricewaterhouseCoopers. (2012). Mining in Indonesia Investment and Taxation Guide, 4th Editio(April). Syahrir, R., Bongaerts, J. C., Drebenstedt, C. (2013). The Future of Indonesian Mining Activities after the Implementation of Law Number 4 of 2009 Concerning Mineral and Coal Mining ( The New Mining Law ). IMRE Journal, 7(4). USGS. (2014). Mineral Commodity Summaries 2014. [1] The mining predecessor law no.11/1967 used over than 40 years in Indonesia mining industry. At that time, the mining company which most of them is foreign investor act as contractor under government and tied with Contract of Work (CoW) agreement (Gandataruna Haymon, 2011)

About Mike Leigh :: essays papers

About Mike Leigh Like many of the films watched in class there seems to be an ongoing theme in Mike Leigh’s films of the tragedy that is the life of those living in Britain. Fortunately, Leigh chooses to instead use these tragedies to instead promote the optimism or â€Å"high hopes† if you will of the people stuck in such unfortunate circumstances that are displayed onscreen. His films seek to bring light where there is darkness and truth where there are lies. In the film Secrets and Lies, we are introduce into a family that seems to have quite a few problems that are on the surface and far more that are well hidden to the world as well as those they call family. Instead of pulling together and expressing their feelings and problems they instead decide to draw in on themselves and keep the secrets hidden. It seems to me to be a out of sight, out of mind kind of mentality that for some odd reason they believe will help them deal with their problem. At the birthday party when things finally come to a head and Maurice finally says his peace and gets the secrets and the lies that they have all kept for so long out in the open the burden of his message is what is going to happen after this is unleashed upon their family. Maurice faced an unknown future when he decided to face up to his family’s problems. He was the only character in the entire film that actually knew everything that was being kept from the rest of the family. With this knowledge comes a burden of what to do with this knowledge. With the emergence of Hortense and the discovery of her true identity Maurice must come to grips with the truth of his family and must make them understand that they must tell each other the truth behind their demeanor. Maurice’s speech could have had very bad consequences. He could have lost his niece, whom he views as the daughter he and his wife will never have. He also could have lost Cynthia’s trust in making her tell the truth of matters. Lastly, Maurice’s own marriage was on the brink due to his wife’s inability to have children and she was driving him away because of it. One small turn of events could have forever veered this from the brink of tragedy right over the edge and this would have been yet another family lost to the unforgiving world in which they live.

Song: an Effective Technique and Material in Learning English

Song: An Effective Technique and Material in Learning English English has an important role in many aspects of life. This statement leads us to the reason of why this language should be taught in schools. In Indonesia, English is used as the first foreign language that should be learned by the students even from elementary school until university. In using the language, there are many elements that have to be mastered, covering reading, listening, speaking, and writing. Song refer to a piece of music that have words and can be used in language teaching.It is suggested to include songs in language learning as well. The possibility of using songs in English as a foreign language class has been actively considered for the last two decades. It is considered because songs have many values in language teaching. Orlova (2003), states that it is possible to suggest that among the methodological purposes that songs are used in class, it is possible to rank the following: 1. Practicing the rhy thm, stress and the intonation patterns of the English language. 2. Teaching vocabulary, especially in the vocabulary reinforcement stage 3.Teaching grammar. In this respect songs are especially favored by teachers while investigating the use of the tenses. 4. Teaching speaking. For this purpose, songs and mainly their lyrics are employed as a stimulus for class discussion 5. Teaching listening comprehension 6. Developing writing skills. For this purpose a song can be used in a variety of ways. From the songs, we can learn many things such as vocabulary, grammar, listening, speaking, writing, and of course reading. Benefit of Song Griffe (1992: 4) points out some advantages in using songs and music in the language classroom.There are some categories mentioned by Griffe, namely in classroom atmosphere, cultural input, text and student interest. They are as follows; 1. Songs create enjoyable classroom atmosphere Dealing with classroom atmosphere, songs and music can be used to make st udents relaxed and provide enjoyable classroom conditions. 2. They can introduce the culture of the songs. Either songs or music is reflection of the time and place that produce them. When the teacher brings songs into classroom, he will also bring the culture of the songs in the classroom. 3. Songs can be used as textsSongs also can be used as texts in the same way that a poem, short story or novel provided in the language classroom. From explanation above, songs have many benefits. Some of them are songs can motivate the students and make them more confident in their ability to listen the materials. The Criteria of Song Selection The important thing about choosing a song to do with a class is to make sure that the lyrics are clear. It can be very frustrating for the students not to understand a word. The recording should also be a good one. Lynch (2008), provides three principal song selection criteria, as follows: 1.Use songs that are popular with the students whenever possible. Unfortunately, students frequently select songs for classroom use which are objectionable in some way making the song unusable. 2. Songs must have clear and understandable lyrics. Nothing is worse than a song almost nobody can understand. If you have trouble understanding the lyrics by listening, then another song needs to be selected. 3. Songs should have an appropriate theme. There’s enough bad news, negativity and violence in the world already. Songs with any type of negative theme should be avoided. There are plenty of positive, upbeat, even humorous songs available.It is realized when teaching the students; we should choose the songs with suitable level of difficulty. The suitability of the song is a particularly important issue. It should be known whether or not the students like the song. The use of Singing Procedure There are various ways of using songs in the classroom. The level of the students, the interests and the age of the learners, the grammar point to be stud ied, and the song itself have determinant roles on the procedure. Apart from them, it mainly depends on the creativity of the teacher. Some examples of these techniques are: 1. Gap fills or close texts . Focus questions 3. True-false statements 4. Put the lines into the correct sequence 5. Dictation 6. Add a final verse 7. Circle the antonyms/synonyms of the given words 8. Discuss Many experienced textbook and methodology manual writers argue that songs have a great educational value. It can’t be denied that children, teenagers, and adults like music. While they are singing it, they are also doing other activities like learning, remembering new vocabulary, studying to pronounce words, etc. So, let’s try to learn English by using song and get the result! BIBLIOGRAPHY: Griffe, Dale T. 1992. Songs in Action.UK: Prentice Hall International Ltd. Lynch, Larry M. (2008). Using Popular Songs to Improve Language Listening Comprehension Skills. http://esl4free. blogspot. com/200 8/02/can-music-improve-your-students. htm†¦. Orlova, Natalia F. (March 2003). Helping Prospective EFL Teachers Learn How to Use Songs in Teaching Conversation Classes. The Internet TESL Journal. http://iteslj. org/Technoques/Orlova-Songs. html Ditulis oleh: Kristin Rahayu, S,Pd Guru Bahasa Inggris di SMK TKM Teknik Purworejo Jalan Ahmad Yani No 8 Purworejo 54111 No HP: 085725038093 email: rahayu. [email  protected] com

Basketball / Football Essay

Brown Ball Basketball and Football are two entirely different sports but relate in so many ways. Americans and other countries have the pastimes of both Basketball and Football for many many years with family and friends. They are both competitive, fun team sports with many similarities and differences. But their formation and composition a very similar. Basketball and Footballs have many similarities. They are both a team sport. They both require team work by all players, but the team can still be effected by the actions of an individual. Both sports have a designated amount of players required to play at one time. Basketball has five players and Football has eleven players. Also substitutes are needed for both sports to fill in for injuries, etc. Basketball and Football both use a light weight ball during play. Although they are the same color, the shape and material for which they are made is different. In both sports the ball is used to score points. In Basketball the ball is used to shoot a basket and score 2-3 points. In Football the ball is carried to the end zone to score 6 points. You can say that basketball is a game of ups and football is a game of downs! There is also many differences in Basketball and Football. Basketball is a non-contact sport. Physical contact is considered a violation and will cause a foul on the team who made the contact. Whereas, Football is a full contact sport. Physical confrontation, tackles and rough play is expected and required in this sport. Some watch Football for the excitement of the physical aggression of the game. While Basketball is watched for the intense excitement of the scores being made. Basketball requires no protective equipment since it is considered a non-contact sport. The uniform is simply shorts, sleeveless shirt and tennis shoes. Football on the other hand requires the use of protective equipment because of the aggressiveness of the sport. Most players wear shoulder pads, hip pads, thigh pads, knee pads, tail bone pad, and a helmet for protection. Some players even wear a rib guard for added protection. Another difference between these two sports are the surfaces they are played on, as well as the elements they are exposed to. Basketball is played indoors on a shiny court approximately a quarter of the size of a football field. While Basketball is typically played indoors, it can also be played outdoors on a concrete court. This is commonly known as street ball. Basketball is enjoyed more due to the fact that its indoors and the climate is controlled. Football is played outdoors on a grass or turf field one hundred yards in length, where you are exposed to all the inclements of weather. Finally, both basketball and football are among the many favorite pastimes today. Both sports are played by both men and women and both require a certain amount on physical fitness. These two sports teach self-discipline, help players develop physically, and team work. Larry Foster English 101/Pierce College Compare & Contrast Final Draft 26 April 2014 Brown Ball Basketball and Football are two entirely different sports but relate in so many ways. Americans and other countries have the pastimes of both Basketball and Football for many many years with family and friends. They are both competitive, fun team sports with many similarities and differences. However, their formation and composition a very similar. Basketball and Footballs have many similarities. They are both a team sport. They both require teamwork by all players, but the team is still affected by the actions of an individual. Both sports have a designated amount of players required to play at one time. Basketball has five players and Football has eleven players. In addition, substitutes are needed for both sports to fill in for injuries, etc. Basketball and Football both use a lightweight ball during play. Although they are the same color, the shape and material for which they are made is different. In both sports the ball is used to score points. In Basketball, the ball is used to shoot a basket and score 2-3 points. In Football, the ball is carried to the end zone to score 6 points. You can say that basketball is a game of ups and football is a game of downs! There is also many differences in Basketball and Football. Basketball is a non-contact sport. Physical contact is considered to be a violation and will cause a foul on the team who made the contact. Whereas, Football is a full contact sport. Physical confrontation, tackles and rough play is expected and required in this sport. Some watch Football for the excitement of the physical aggression of the game. While Basketball is watched for the intense excitement of the scores being made and the closeness of the scores.  Basketball requires no protective equipment since it is considered a non-contact sport. The uniform is simply shorts, sleeveless shirt, and tennis shoes. Football on the other hand requires the use of protective equipment because of the aggressiveness of the sport. Most players wear shoulder pads, hip pads, thigh pads, kneepads, tailbone pad, and a helmet for protection. Some players even wear a rib guard for added protection. Another difference between these two sports is the surfaces they are played on, as well as the elements they are exposed to. Basketball is played indoors on a shiny court approximately a quarter of the size of a football field. While Basketball is typically played indoors, it can also be played outdoors on a concrete court. This is commonly known as street ball. Basketball is enjoyed more due to the fact that its indoors and the climate is controlled. Football is played outdoors on a grass or turf field one hundred yards in length, where you are exposed to all the inclement of weather. Finally, both basketball and football are among the many favorite pastimes today. Both men and women play both sports and both require a certain  amount on physical fitness. These two sports teach self-discipline, help players develop physically, and team work.